1. ServiceNow Scripting
  2. ServiceNow Scripting Objects
  3. ServiceNow Scripting API
  4. Client Script Requirement
  5. Business Rule Requirments
  6. Inbound Action
  7. Requirement Sheet
  8. Only Admin should be able to see Resolution Information tab
  9. From P3 & P4 user can’t derectly set to P1 but from P2 they can set P1
  10. Directly P1 Incident can’t be created
  11. Child Incident should close once parent Problem close
  12. Populate list type of fields in servicenow in Incident Form
  13. For Critical Priority, font will be bold and background will be red
  14. Create a field on Incident form called Expected Data, if incident move to Pending this date will be add 7 days from current date

ServiceNow Scripting API

  1. GlideRecord: GlideRecord Method is used for Database operations like create, Read, Write & Delete methods.
  2. Glide Aggregate: This method is used to get mathematical operations. Like count, Average, Min & Max.
  3. Glide Date Time: Glide Date & Glide Date Time two are different methods used to do operation on date time.
    • Glide Date:
    • Glide Date Time
  4. Glide System: Mainly it’s divided into 3 major parts.
    • Logged in User information.
    • System Information
    • Date & Time
  5. Glide Element:
  6. Glide Query:

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