- ServiceNow Scripting
- ServiceNow Scripting Objects
- ServiceNow Scripting API
- Client Script Requirement
- Business Rule Requirments
- Inbound Action
- Requirement Sheet
- Only Admin should be able to see Resolution Information tab
- From P3 & P4 user can’t derectly set to P1 but from P2 they can set P1
- Directly P1 Incident can’t be created
- Child Incident should close once parent Problem close
- Populate list type of fields in servicenow in Incident Form
- For Critical Priority, font will be bold and background will be red
- Create a field on Incident form called Expected Data, if incident move to Pending this date will be add 7 days from current date
Business Rule Requirments
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