Categories:
  1. ServiceNow AI
  2. ServiceNow AI tables
  3. Now Assist Custom Skill
  4. Get & Update Incident
  5. Predictive Intelligence ServiceNow
  6. Predictive Inteligence + Now Assist
  7. NowAssist in UI Builder

Get Incident:

var gr = new GlideRecord("incident");
    gr.addQuery("number", inputs.number);
    gr.query();
    if (gr.next()) {
        return "Short Description "+gr.getValue('short_description')+" Description "+gr.getValue('description');
    }

Update Incident:

var gr = new GlideRecord("incident");
    gr.addQuery("number", inputs.number);
    gr.query();
    if (gr.next()) {
        gr.category = inputs.category;
        gr.subcategory = inputs.subcategory;
        gr.work_notes = "Category : "+inputs.category +"\n Subcategory : "+inputs.subcategory;
        gr.update();
    }

Total Views: 1314