Get Incident:
var gr = new GlideRecord("incident");
gr.addQuery("number", inputs.number);
gr.query();
if (gr.next()) {
return "Short Description "+gr.getValue('short_description')+" Description "+gr.getValue('description');
}
Update Incident:
var gr = new GlideRecord("incident");
gr.addQuery("number", inputs.number);
gr.query();
if (gr.next()) {
gr.category = inputs.category;
gr.subcategory = inputs.subcategory;
gr.work_notes = "Category : "+inputs.category +"\n Subcategory : "+inputs.subcategory;
gr.update();
}