Major ServiceNow AI topics to be covered:
- Generative AI
- Now Assist
- Custom Assist Skill – Now assists Skill Kit
- AI Studio
- AI Agent
- Agent AI
- Virtual Agent in Now Assist
- Conversational chat
- AI Search
- External content search servicenow ai search
- Genus Result
- Predictive Intelligence
- AI Document Intelligence
- Now Assist Creator
- AI Control Tower
- Now Assist Data Kit
- Now Assist in Wokrspace Ui Builder
- AI Security & Access Map
- MCP Client Now Assist
- AI Workflow Data Fabric
- AI Agent Fabric
What is Generative AI in ServiceNow?
How ServiceNow incorporates Generative AI and Agentic AI to enhance productivity through its Now Assist suite. While Generative AI focuses on producing content like incident summaries and knowledge base articles, Agentic AI goes further by executing specific automated actions and tasks. Users can manage these capabilities via the Now Assist Admin console, though implementation requires a customer environment rather than a personal developer instance. The platform relies on specific plugins and skills that must be activated to enable features like automated drafting and case resolution within the workspace. By leveraging these large language models, the system streamlines complex workflows for developers and end users alike.