1. ServiceNow Scripting
  2. ServiceNow Scripting Objects
  3. ServiceNow Scripting API
  4. Client Script Requirement
  5. Business Rule Requirments
  6. Inbound Action
  7. Requirement Sheet

Inbound Action

ServiceNow Inbound email actions is a configuration which tells that how and what your ServiceNow instance will respond, when it receives email from user.

Below code can be used :

  1. email.origemail – to get email of user
  2. email.body_text – to get complete email body
  3. email.body.priority – to get priority from email body
  4. email.subject – to get email subject from mail
  5. email.from – to get email id from email
  6. email.importance – to get email importance flag

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