Which of the following are valid contract states? (Choose three.)

You may adjust a contract when it is in which of the following states? (Choose two.)

What do certification filters define?

A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

An event runs each night to send reminders to contract administrators about contract expiration dates (e.g. so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

When does an asset's lifecycle begin?

Which tier of the capability blueprint focuses on achieving best-in-class?

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

Hardware models may not fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

Which is NOT considered an asset?

Assets can be moved between stockrooms by using:

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

What are ways to measure trustworthy data? (Choose four.)

A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

Normalization status is the level of normalization match based on what characteristics? (Choose three.)

Key features of consumables are: (Choose two.)

What are the three tiers of Lifecycle Management? (Choose three.)

Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?

Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

During an audit, when is the Scanned Assets related list updated in the asset audit form?

Which of the following are considered assets? (Choose three.)

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

With regard to Contract Management notifications, what is the most important contract dale to be aware of?

When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

An employee leaves the company, manager submit the Reclaim request. Which assets is reclaimed in that request?

Which is NOT a component of a hardware asset's lifecycle?

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

An asset record tracks which data that is NOT part of configuration management? (Choose three.)

What are types of assets? (Choose four.)

A transfer order is used to do what?

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?

To access the full spectrum of Hardware asset management functionality, which inactive plugins should be installed? (Choose five.)

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

In order for a hardware model to be fully normalized rather than partially normalized, what field is required in the hardware model record?

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

What is the default state of a newly created asset?

What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

The current value of an asset (original cost less the depreciated amount) is known as:

During an inventory audit, what happens if you accidentally scan the same asset twice?

Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?

Taxes paid at the time of purchase are what type of cost?

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?

Fixed assets refer to what type of assets?

Which features are part of the ServiceNow Mobile App? (Choose two.)

You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

What are baseline asset states? (Choose three.)

What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

What is the default display name for an asset?

Select the three main components of the data certification process? (Choose three.)

What plugins offer consistent, good, clean data for the company names of vendors or manufactures?

Which ServiceNow mobile app provides end users visibility to their assigned hardware and consumable assets?

Which of an organization’s assets are managed using stockrooms?

What are the four tiers of Capability Blueprint?

What core sets of data are required for effective IT asset management? (Choose four.)

A blind inventory audit is typically initiated via which interface?

What is tracked throughout the life of an asset? (Choose three.)

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

What happens to the associated assets when you cancel a transfer order line on a transfer order?

What is the global standard for product recognition used during hardware model normalization?

Which catalog facilitates the ability to source from existing stock?

What information should be tracked in an asset record? (Choose two.)

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

Which of the following are components of the assets request structure? (Choose three.)

What is required to manage utilization of the Hardware Asset Management Content Service?

Which of the following are valid substates of the Retired state? (Choose five.)

Which three attributes from hardware model record are used for setting the normalized display name during hardware model normalization?

Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

Baseline ITSM Asset Management provides which features? (Choose three.)

What does hardware normalization run by default?

When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

What are model records?

During an audit, when is the Expected Assets list populated in the asset audit form?

Tax is included when purchasing an asset. What is the cost?

Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

What must exist before a consumable can be consumed? (Choose three.)

What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)

What are the three types of catalogs in ServiceNow? (Choose three.)

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

Which view within the Hardware Asset Management Workspace enables Asset Managers to work on features such as RMA request lines asset audits, disposal orders and stock orders?

When creating a list report that groups all assets by product model, which table is used?

As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

What is the name of the scheduled job that generates expense lines based on rate cards?

Which of an organization's assets are managing using stockrooms?

What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

What is the third tier of the capability blueprint?

Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

To utilize the contract rate cards features, which plugin is required to be activated?

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

What are the five valid phases of the Now Create methodology?

What happens to the consumable's asset record after it has been consumed?

Stockroom C has seven Bluetooth keyboards with total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

Which elements are provided by the hardware asset management content service? (Choose three.)

How do you calculate residual value?

Which of these automatic restocking actions are available in baseline? (Choose two.)

Which are valid hardware model lifecycle phases? (Choose three.)

Which plugins for asset management functionality are inactive by default? (Choose three.)

The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

Which catalog facilities have the ability to source from existing stock?

When transferring non-consumable assets between stockrooms, how must they be transferred?

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

• Assigned to

• Model

• Model category

• State

• Stockroom

• Substate

A contract can be canceled when the State is what?

How can you automate the replenishment of stock levels?

Any normalization that has occurred on a model can be reverted by using this feature.

Describe the structure of a Transfer Order.

How does an end user determine what consumables they have consumed?

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

What is included in the total cost of ownership? (Choose two.)

What are the key steps for importing asset data? (Choose three.)

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Which mobile app allows the user to conduct an inventory audit?

Which of the following are considered assets? (Choose three.)

What is the first tier of the capability blueprint?

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

From where can you publish catalog item? (Choose two.)

How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?

What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

What is the purpose of stock rules? (Choose two.)

During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

Under which condition does the Now Platform NOT create an asset automatically?

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all Configuration Items (CI) and asset records associated to the Incident?

Which of these tables are installed with Hardware Model Normalization? (Choose three.)

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

What critical information should be tracked for your contracts? (Choose two.)

Which of the following are functions of the model category? (Choose two.)

A component is considered an IT asset when you want to: (Choose three.)

What minimum role is required in order to use the Hardware Asset dashboard?

When should you retire an IT asset?

What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

What is the second tier of the capability blueprint?

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

What role is required to use the Hardware Model Normalization Overview dashboard?

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

For a model to be fully normalized, what must be added to the model record?

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

When selected on the model category form, what feature prevents the automatic creation of an asset?

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

What prevents two asset managers from transferring the same asset at the same time?

How often are the tabs in the Hardware Asset dashboard updated?

What are the main purposes of transfer order line tasks? (Choose two.)

Configuration items (CIs) track what type of information? (Choose two.)

Which applications are required to perform a blind audit of your asset inventory?

Which catalogs support the request and procurement process? (Choose three.)

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".

What is the most likely cause?

For what asset actions are asset tasks provided? (Choose three.)

What is the process of restructuring data to maintain consistency?

What baseline flow could you use to replace hardware assets nearing their end-of-life?

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

What Hardware Asset attribute should you track that is NOT part of a configuration item (CI)?

When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

What information would you find on me Model Management tab of me Hardware Asset dashboard? (Choose two.)

What are the Normalization statuses? (Choose six.)

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

What the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

Classes are represented as tables in the ServiceNow database. Which is the base asset class?

What plugin helps alleviate inconsistencies in company names?

When creating a stock rule that replenishes from a vendor, what is primary requirement for the warehouse stockroom? (Choose two.)