An employee in Chicago submits a request using the Employee Service

Center. The HR Case template associated with the HR Service defines the

Skills needed, but not an Assignment Group.

Using base platform functionality, which of the following is the first step

the system takes to assign the Case?

The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?

Scenario: An existing ITSM customer is now implementing HR Enterprise.

As part of the implementation, the Scoped Application Restricted Caller

Access [com.glide.scope.access.restricted_caller] plugin was

automatically activated. By default, what is the Caller Access field set to?

If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?

Which of the following is the key factor in determining the implementation

timeline?

If you had little coding experience and were tasked with adding new pages to the customer's Employee Service Center, which Service Portal Configuration option would be best to complete the task?

What is the minimum role required to access the HR Properties module?

If both the Knowledge Base and the KB article have no "Can Read" User

Criteria, what role is required to read the article?

What is the primary purpose of HR Topic Categories?

How can a PDF document on an active HR case be generated? (Choose two.)

The customer you are implementing has purchased HR Service Delivery

Enterprise which includes Enterprise Onboarding and Transitions.

Which plugin must be activated to utilize Enterprise Onboarding and

Transitions?

Which Service Portal configuration option is used to customize the logo,

theme, and title of the HR Service Portal?

Scenario: You have an existing ITSM customer who is now implementing

HR Enterprise. In UAT, they discovered that a new button on the HR case,

created using the Link Generator application, is not displaying the

appropriate web page. Instead, they get a Page Not Found error. You

have verified that the Link configuration and script are both accurate.

What else must be done to allow the Link to work?

The customer you will be implementing for wants to utilize Now Mobile.

What is the minimum HR SKU they may purchase that includes Now Mobile?

When the Lifecycle Events application is installed, the LE Admin role is granted to which role?

What provides a graphical representation of other tables related to a specific table, either through class extension or reference?

Which table is considered the core table for all HR Case records?

What must be updated or loaded into the Customer's instance before importing the stories?

What does the employees utilize when submitting a self service request to the HR Organization?

At what level is User Criteria set to control who can read and edit knowledge articles?

When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?

What determines when the HR Chat queue is available?

In which Application Scope is the Lifecycle Events table contained?

Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

The HR Case [sn_hr_core_case] table is an extension of what?

The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?

When does the platform assign a Client Role to a user?

What role is required to assign scoped HR roles?

If you wanted someone to administer the Employee Service Center without granting them the HR Admin role, which scoped Admin role would they need?

The Template field referenced on the HR Service record is used to do what?

What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

Which applications is installed with the Human Resources Scoped App: Core plugin?

Which of the following are predefined Dashboards that are installed with

HR Case Management? (Choose three.)

What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

Delegated Developers are granted access only to what in which they are working?

What settings define and track cross-scope access to applications?

Beginning with the Orlando release, which module allows HR

Administrators to define which groups may access the various COEs or

HR Services without needing to edit or create new ACL records?

A customer using Lifecycle Events Enterprise has documented a large

offboarding Lifecycle Event that includes many steps. Many of the steps,

including approvals, must be completed in a specific order.

Which of these is the best method to use to ensure the activities are

triggered in the appropriate order?

HR Administrators can configure a personal copy of the HR Case

Dashboard using which of the following buttons? (Choose two.)

If the HR Administrator group has been tasked with collecting

Performance Analytics data, what additional role should be granted to the

group?

If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.

What does it mean to select High for the Scale definition?

What are the major HR Service Catalog components (Choose four.)

Which HR Integrations module is used to document the URL, basic

integration properties, and inbound and outbound username and

password information for a third-party application?

If the HR Administrator has only been given the HR Admin

[sn_hr_core.admin] role, what additional role is necessary for them to

configure all aspects of the Employee Document Management

application?

ServiceNow has identified 3 maturity levels for an HR customer. What are they?

How can HR Tasks be marked as optional?

What defines the path the Case or HR Task will take when it is escalated?

Which HR Role is typically granted to all HR Support staff, at a minimum?

On the HR Case form, some HR Services have associated Response templates. What determines which HR Services have Response Templates?

Which field on the HR Service record defines which HR Catalog Item is associated with the Service?

Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

How many COEs may be associated with an HR Service?

In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

What is the difference between a configuration and a customization?

What are the benefits of the HR application being scoped? (Choose three.)

What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?

How can fields for a specific HR Service be displayed on the New Case Creation page?

When is the Record producer field needed on the HR Service record?

A user with only the HR Admin [sn_hr_core.admin] role can save and

modify which copies of existing reports?