If an HR Services needs to be accessible to employees on the Employee

Service Center, what field must be completed on the HR Service?

With the I18N: Knowledge Management Internationalization Plugin v2

enabled, how are translated Knowledge articles associated with each

other so that the user is presented with the article in the selected

language?

Where does the HR Administrator define which HR Profile fields can be

edited in the ServiceNow instance?

How is the HR template associated with an HR service?

If an HR Service will only be used internally by HR professionals, what is

the minimum configuration needed?

Which of the following are examples of HR application scopes? (Choose

four.)

In the Create Bulk Cases module, which Filter by options are available in

the dropdown? (Choose four.)

In the base instance, what determines the conditions a Case must meet

before it can be assigned to an agent?

Who can generate the PDF document on an active HR Case?

When an employee completes a questionnaire on an Employee Form, on

which table does the system store their answers?

After the HR Admin [sn_hr_core.admin] role has been removed from the

Admin role, how may a user with only the Admin role add members to HR

groups?

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case.  In this situation, who is able to generate an HR document for the Case?

What does ServiceNow now call the HR application?

If you have both Admin and HR Admin roles and wanted to configure an

Access Control for the Employee Relations Cases table, what must first be

done?

What types of HR Document templates may be created in ServiceNow?

(Choose two.)

In the HR Guided Setup Module, why are some tasks locked in the Task

view?

If a new HR Knowledge base is created, how can it be included in the

Knowledge results section on the HR Case form?

What do Client Roles define?

How can an HR Administrator or Content writer limit which employees will

see content on the Employee Service Center?

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

What determines if a user can view a Knowledge article?

When gathering requirements for HR Services, it is best to begin by

defining the Service then working upwards, categorizing in progressively

more detail. What are the basic categories used?

If a customer has a huge employee population, complex organizational

structures, and requires custom integrations and language translations,

what level of configuration complexity would their project be considered?

What is the purpose of the Owning Group field on the HR Template?

The ServiceNow SIM methodology is based around what generic

methodologies?

Scenario: You have an existing ITSM customer who is now implementing

HR Enterprise. In UAT, they discovered that they get an error message

about a Read operation from the HR scope to the Global scope being

denied. You have verified that each Script Include was written correctly.

What else must be done to allow the Script Includes to work in the HR

application?

When a Guided Setup task is marked as complete, how can it be

reopened?

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

In the base ServiceNow instance, how are User Criteria used?

The HR Profile table is used to track information for what Employment

types? (Choose three.)

The Knowledge bases searched for the Knowledge results section on an

HR Case are determined by what?

What defines an employee's access to the HR Service Portal / Employee Service Center?

What are some of the benefits of having separate COE tables? (Choose

two.)

What role is required, at a minimum, to view confidential HR Profile data?

HR Profiles may be created for multiple employees using conditions and criteria in which module?

What method needs to be invoked from MatchingRuleProcessor class?

When creating a PDF Document template, the Document revision field must be completed.

How does the system determine which documents are available to be selected for this field?

If the HRSD application is scoped, why can the System Administrator

initially access all HR applications after the plugin has been installed?

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for

that Activity?

Which of the following are true for an HR application as it relates to the

User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

What is used to create a link on an HR Case form that accesses information outside the application?

How can you include a new HR Knowledge base in the knowledge results section on the HR Case form?

What are the key differentiators between an HR Profile record and a User

record? (Choose three.)

What role is required to access the modules in the HR Integrations

application?

When creating a PDF Document Template, where does the list of

Document Revisions come from?

If a knowledge base and its articles have no user criteria selected, a user

without a role can do what?

Only users with which role, at a minimum, may view the confidential data

on the HR Profiles table?

What kinds of records can be created using HR Service Activities?

(Choose two.)

How does ServiceNow know which HR Template to use on an HR Case?

If you want to access HR Services on the Employee Service Center? What field must be completed on the HR Service?

What kind of records do HR Requests create?

User authentication and Instance restriction are examples of what type of security?

In which module can the HR admin manage the HR email address for

incoming HR requests?

What type of information does the HR Profile contain?

An HR Admin without the System Admin role can do what? (Choose three.)

If the Match All field is checked on a User Criteria record, the user:

When does the HR Template populate information on the HR Case form?

What are the advantages of removing the HR Admin role from the system

Admin role after the HR Implementation tasks have been completed?

(Choose two.)

How many User Criteria Records may be applied to a single KB or KB

Article?

In the HR Guided Setup Module, the Configuration View displays which of

the following for a Category? (Choose three.)