A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form.

What could be the reasons why the customer service agent is not able to use it? (Choose two.)

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Who can create a customer service case from a community discussion? (Choose two.)

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

What action is required to enable agents to create an incident record for a case?

To which recipient types can targeted communications (publications) be sent? (Choose two.)

Which roles are considered external? (Choose two.)

Which roles can propose a case as a Major Case candidate? (Choose three.)

Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)

The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Which of the following roles can update a consumer's record? (Choose two.)

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

Which of the following roles cannot update a consumer's record?

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

Which roles are responsible for maintaining account team membership? (Choose two.)