when using the CI dependency view, how would you view the relationship between one CI and
another CI?

What is a Notification?

In what order should filter elements be specified?

Which tool should be used to populate commonly used fields in a form?

which resource would you use to determine if a specific user could contribute to a particular
knowledge base?

What is the platform name for the User table?

what module do you use to access the report that are available to you?

What is a sys_id?

What refers to an application or system that accesses a remote service or another computer system, known as a server?

What is a role in ServiceNow?

for a customer’s inventory application, several inventory applications fields on a needed-on
inventory ticket. this ticket will be assigned to inventory support team members. how would you
start to implement this requirement?

what access does a user need to be able to import articles to a knowledge base?

What type of rules specify which user groups are responsible to work on different types of tasks?

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

what table acts as a staging area for records imported from a data source?

groups are defined at what?

What is generated from the Service Catalog once a user places an order for an item or service?

what is an advantage of defining relationship types between ci classes?

what section on the notes tab shows the history of the work documented on the record?

A subject matter expert routinely receives task which have been worked by first and level support
before receiving the assignment. what could you suggest, to make it easier for the expert to read
only the work notes in the activity log?

what module enables an administrator to define destinations for imported data on any
ServiceNow table?

which flow components allow you to specify when a flow should be run?

What is the purpose of a Data Policy?

the customer wants all users to have access to the records in the offerings table. what setting on
access control definition would you use to grant access to all of the offering table records?

when using the report designer, it is best practice to make copy of an existing report then make
modification to your copy of that report. when viewing the report inside the designer, how would
you make a copy of the report?

Of the Ci tables, which is a base table of the CMDB hierarchy?

When looking at a long list of records, you want to quickly filter, to show only those which have
category of hardware. How might you do that?

Which application is used to change the number format per table?

Which of the following is used to initiate a flow?

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

which field (or fields) is used as a unique key during imports?

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

the employee on-boarding team has asked for a way for managers to order computers, monitors,
business cards, and cell phones for new employees. how would you proceed to meet this
requirement?

which component of a table contains a piece of data for one record?

Which tool is used to have conversations with logged-in users in real-time?

when a Flow runs an action, it generates a runtime value, which stays the same for the duration
of the flow. what is the name of that runtime value?

Where can Admins check which release is running on an ServiceNow instance?

Your customer wants to update a notification, so it is sent to the caller and also to the manager of
the caller. how would you approach this requirement?

The report designer contains different sections for configuring your report. which section is used
to specify grouping and calculations to be run against the data?

what controls the publishing and retiring process for knowledge articles?

a manager wants to review a snapshot of month end sales performance data, as compared to
sales target. in addition, the manager wants to able to see those monthly numbers trended
overtime and forecasted into the future. what capability do you suggest for this manager?

Which technique is used to get information from a series of referenced fields from different tables?

Which type of tables may be extended by other tables, but do not extend another table?

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

What would NOT appear in the Application Navigator if ?€service?€ is typed into the filter field?

which feature allows you to automate business logic for a particular application or process such
as approvals, task, notifications, and record Operations?

Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Business Rules are used to enforce mandatory data on a form.

Where would you go in ServiceNow to order services and products offered by various departments?

From form designer, how would you define a section, so it displays as a tab?

a customer has asked for the following updates to a form: make resolution code mandatory,
when state is changed to resolved, hide major incident checkbox, unless logged in user as major
incident manager role. what type of rules would you use to implement this requirement?

using the module. system properties> my company. what branding options are available?

Which term refers to application menus and modules which you may want to access quickly and often?

what do you click when you have made modifications to your report, and you want to see the
results without saving?

If a knowledge base has no access details specified. what users are able to read articles in that
knowledge base?

How do you make a list filter available to everyone?

Which of the following is used to categorize, flag, and locate records?

what is the best way to learn about performance analytics?

A REQ number in the Service Catalog represents…