1. IT Operations Management (ITOM) in ServiceNow
  2. Discovery
  3. Discovery Phases & Setup

Why need Discovery?

Discovery finds computers, servers, printers, various IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the data it collects.

There are two types of discovery:

Horizontal discovery:

Horizontal discovery is a technique that Discovery uses to scan your network, find computers and devices, and then populate the CMDB with the CIs it finds

Top-down discovery:

Top-down discovery is a technique that Service Mapping uses to find and maps CIs that are part of business services, such as an email service.

Discovery uses these components to find CIs:

  • Probes and sensors:
  • Patterns:

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