The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

Topic today:

• What is the Knowledge Article
• Who can access KA
• Where we can see Knowledge Article
• What is the Knowledge Base
• Who can create Knowledge Article
• Knowledge feedback & Rating
• Knowledge Article Import
• User Criteria for Knowledge Article
• How many ways we can create knowledge Article
• Create Incident from Knowledge Article
• Knowledge Flow (IT Knowledge Base)