The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

Topic today:

  • What is the Knowledge Article
  • Who can access KA
  • Where we can see Knowledge Article
  • What is the Knowledge Base
  • Who can create Knowledge Article
  • Knowledge feedback & Rating
  • Knowledge Article Import
  • User Criteria for Knowledge Article
  • How many ways we can create knowledge Article
  • Create Incident from Knowledge Article
  • Knowledge Flow (IT Knowledge Base)

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