ServiceNow Catalog Variables Table holder
Variables are not stored sc_req_item table they are stored in a different table. Many of us struggled to find out which table stores catalog variables.
- Catalog Item: “sc_item_option_mtom” in this table has mapped between RITM<->Variables
- Record Producer: “question_answer” in this table has all variables for TASK<->Variables
If you want to know how to script on the variable you can check What table(s) hold the variable and variable values for a request item? blog that has some script.
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